Privacy Policy | Apex Pro Moving

Last updated: September 2026

Apex Pro Moving ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, phone number, email address
Service Information: Details related to your service requests, account preferences, and communication history
Communication Data: Messages, inquiries, and feedback you send us

When you provide your phone number and consent to SMS communications, we may send you service-related messages, updates, and information regarding your account or requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and service requests
To provide customer support and service delivery
To send transactional messages (order confirmations, shipping updates, appointment reminders)
To process and complete transactions
To communicate service updates and account information
To comply with legal and regulatory obligations
To improve our services and website functionality

3. SMS Consent and Messaging

By providing your mobile phone number, you affirmatively consent to receive SMS text messages from Apex Pro Moving. You understand that:

Message and data rates from your carrier may apply
You can opt out at any time by replying "STOP" to any message
You can contact us directly to manage your messaging preferences

You will receive confirmation of your opt-out request. We may send service-critical messages even after you opt out.

4. Data Sharing and Privacy Protection

We do not sell, rent, lease, or trade your personal information to third parties, except as required to deliver our services or comply with law. We do not share your mobile phone number or other personal information with third parties or affiliates for marketing, promotional, or advertising purposes.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your information subject to legal requirements, opt out of marketing communications, and withdraw consent for SMS communications.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our services constitutes your acceptance of the updated policy.

9. Contact Us

Apex Pro Moving
Email: booking@apexmovers.info
Phone: (737) 888-4919
Address: 1005 Springdale Rd unit 3, Austin, TX 78721, USA

Important Notice: This Privacy Policy is required for A2P 10DLC compliance with Twilio and telecommunications regulations. We are committed to protecting your personal information and maintaining your trust.